Return/Refund Policy

Returns
Our policy lasts 4 weeks. If 4 weeks have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@ethi-cali.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they were received damaged. If you need to exchange it for the same item, send us an email at support@ethi-cali.com and send your item to: Ethi-Cali Returns, 11201 Ed Brown Rd, Charlotte, North Carolina, 28273 or to one of the location specific addresses below.

Only use these addresses for item returns. Anything sent other than a recently purchased product will be returned to the sender.

Shipping
To return your product, reach out to us for info about where your specific item was fulfilled. Then, send your package to one of these address:

Packages sent out from US and Mexico fulfillment centers are returned to our Charlotte facility. It's address is: 11201 Ed Brown Rd, Charlotte, North Carolina, 28273.
Packages sent out from the facility in Canada are returned to: 3500 Laird Rd, Mississauga, ON L5L 5Y4 Canada.
Packages sent out from Latvian facilities are automatically returned to: Plienciema 5, Marupe, Marupes novads, LV-2167, Latvia.
Packages sent out from the facility in Spain are automatically returned to: Travessía Prat de la Riba, 91-95, 08849 Sant Climent de Llobregat, Barcelona, Spain.
Packages fulfilled by our partner facilities in Australia are returned to: 40 Tanimbla Street, Kedron, Queensland 4031, Australia (apparel orders); 338 Albert St, Brunswick VIC 3056, Australia (non-apparel orders).
Packages fulfilled by our partner facility in Japan are returned to: 817-3 Komiyaji, Shinwamachi, Amakusa City, Kumamoto Prefecture, 8630101 Japan.
Packages fulfilled by our partner facilities in Brazil are returned to: Rodovia Santos Dumont, 4791 (Antigo KM 3,5), Armazém 111, Galpão 02, Empreendimento Caxias Park. Parque Paulista. CEP 25251-460. Duque de Caxias - RJ, Brasil (apparel orders & mugs); R. João Ferreira de Camargo, 714 - Jardim Mutinga. CEP 06460-060. Barueri - SP, Brasil (non-apparel orders).

More than likely, your product was fulfilled in a facility closest to where you live. However, we recommend that you contact us beforehand just be be on the safe side and avoid any hassle or complication.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.